An Act to establish the Office of the Ombud for the Department of Citizenship and Immigration and to make related and consequential amendments to other Acts

Bill C-399 was a Conservative Private Member's Bill establishing the Office of the Ombud for the Department of Citizenship and Immigration. The proposed Immigration Ombud would handle public complaints about IRCC processing decisions, application backlogs, and procedural-fairness issues. Currently IRCC operational complaints are handled by the Ombudsperson for Banking and Financial Services or the existing internal IRCC Client Service Officer framework. IRCC processed approximately 1.7 million permanent-residence and temporary-residence applications in 2024 per IRCC data, with a backlog of approximately 1.9 million case files at various stages. Did not pass second reading.